Privacy Policy

01 Introduction

Welcome to Antonella’s Deli. We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website and purchase our products.

02 Information We Collect

When you interact with our Deli, we may collect the following information:

• Identity Data: Name, username, or similar identifiers.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Payment details (processed securely via our payment gateways; we do not store full card details).
• Transaction Data: Details about payments to and from you and products you have purchased from us.

03 How We Use Your Data

We use your information strictly to provide the best possible service, including:

• Processing and delivering your artisanal orders.
• Managing payments, fees, and charges.
• Notifying you about changes to our service or policies.
• Improving our website, products, and customer experiences.

04 Cookies & Tracking

Our website uses cookies to distinguish you from other users. This helps us provide you with a smooth browsing experience (like keeping items in your cart) and allows us to improve our site functionality.

05 Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and third-party partners (like delivery couriers) who have a business need to know.

06 Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal data to outside parties, except for trusted partners who assist us in operating our website, conducting our business, or servicing you (such as M-Pesa gateways or delivery partners).

07 Your Rights

You have the right to request access to your personal data, request correction of any errors, or request the erasure of your personal data from our systems at any time.