Refund & Returns

01 Overview

At Antonella’s Deli, we strive to provide high-quality meals and excellent service. If you are unsatisfied with your order, we have a refund and returns policy in place to address your concerns promptly and fairly.

02 Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• You received the wrong order.
• Your order was not delivered.
• The delivery arrived spoiled or inedible.
• The order contained missing items that were paid for.

03 Non-Refundable Items

We do not offer refunds in the following situations:

• A change of mind after the order has been prepared or delivered.
• Delays caused by external factors such as weather or traffic.
• Orders not collected within the specified time for pickup.

04 How to Request a Refund

To ensure we can resolve the issue, please follow these steps:

• Contact our customer service team within 30 minutes of delivery or pickup.
• Provide your order number and a clear description of the issue.
• If applicable, attach photos of the food received to info@antonellasdeli.co.ke.

05 Refund Processing

• Once approved, refunds will be processed within 1-3 business days.
• Refunds will be issued via the original payment method.
• In some cases, we may offer store credit instead of a monetary refund.

06 Returns and Replacements

• If you received the wrong order or defective food, we may offer an immediate replacement.
• Transport will be catered by Antonella’s Deli on any returned items due to our error.